Implementasi Etika Bisnis Islam pada Kualitas Produk, Pelayanan, dan Administrasi Halva Bakery Tangerang

Authors

  • Didi Suardi Universitas Cendekia Abditama, Indonesia
  • Herman Syahroni Universitas Cendekia Abditama, Indonesia
  • Martavevi Azwar Universitas Cendekia Abditama, Indonesia
  • Iti Septi Universitas Cendekia Abditama, Indonesia
  • Aisyah Defy R. Simatupang Universitas Cendekia Abditama, Indonesia
  • Oom Komariyah Universitas Cendekia Abditama, Indonesia
  • Nur Jamaludin Universitas Cendekia Abditama, Indonesia

DOI:

https://doi.org/10.58401/faqih.v10i2.1501

Keywords:

Islamic Business Ethics; Product Quality; Customer Service; Business Administration; Halva Bakery

Abstract

This study examines the implementation of Islamic business ethics in the business practices of Halva Bakery, Villa Rizky Ilhami, Kelapa Dua, Tangerang, Banten. The research focuses on seven indicators of Islamic business ethics: honesty in measurement, product quality, avoiding excessive oaths, generosity in service, administrative order, price transparency, and maintaining trust. This study uses a qualitative field research approach, with data collected through interviews, observation, and documentation. The findings indicate that Halva Bakery has not fully implemented Islamic business ethics. Three aspects require improvement: product quality, employee service ethics, and administrative effectiveness. In terms of product quality, several consumers found that some bread products had a hard texture, less attractive form, and inconsistent packaging. In service practice, some employees were perceived as not fully demonstrating polite communication, neat appearance, and friendly treatment toward all customers. In addition, administrative constraints, especially payment system disruptions, caused inconvenience for customers. This study contributes to the development of Islamic business ethics studies in small-scale food enterprises by showing that ethical business implementation must integrate product quality, service behavior, and administrative reliability. Strengthening these aspects is essential to build consumer trust and ensure that business practices align with Islamic values

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Published

2025-04-27

How to Cite

Didi Suardi, Herman Syahroni, Martavevi Azwar, Iti Septi, Aisyah Defy R. Simatupang, Oom Komariyah, & Nur Jamaludin. (2025). Implementasi Etika Bisnis Islam pada Kualitas Produk, Pelayanan, dan Administrasi Halva Bakery Tangerang. El-Faqih : Jurnal Pemikiran Dan Hukum Islam, 11(1), 304–323. https://doi.org/10.58401/faqih.v10i2.1501

Issue

Vol. 11 No. 1 (2025): EL FAQIH

Section

Articles

License

Copyright (c) 2025 Didi Suardi, Herman Syahroni, Martavevi Azwar, Iti Septi, Aisyah Defy R. Simatupang, Oom Komariyah, Nur Jamaludin

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.